Your restaurant now available 24/7 on WhatsApp

The channel your guests already use, now instantly answered by Bonnie. Same agent, now on Voice and WhatsApp.

Same Bonnie. Now on WhatsApp.

Personal and helpful conversations

Bonnie handles reservations, shares menus and knows your restaurant inside out. Fewer emails for your team.

A personalised widget on your website

Start WhatsApp conversations directly from your website and Google listing, so guests can always reach you in one tap.

Instant WhatsApp follow-ups

Confirmations, deposit reminders and updates via WhatsApp. Changes and late arrivals handled automatically.

Meet Bonnie. Your personal AI host

Forget about robotic voices, Bonnie has natural tone of voice, customisable accent and adapts to your customer needs.

Everything you need to run smoother

Smart features built specifically for restaurant operations. Easy to set up, powerful to use.

How it works

Set up Bonnie in three simple steps and go live in days, not weeks.

Share your business details

Tell us your business name as listed on Google and answer a few questions.

We build your assistant

Our team customises Bonnie based on your tone of voice, menu, hours, and preferences.

Test, refine, and go live

Try it out, give feedback, and launch when you’re ready.

Frequently asked questions

Everything you need to know about Bonnie. And more.

Can guests book, change and cancel reservations via WhatsApp?

Yes. Bonnie handles bookings, changes and cancellations right in the conversation, connected to your existing reservation system. No double work, everything syncs automatically.

Can Bonnie handle group reservations on WhatsApp? I want less email.

Yes, and this is exactly where WhatsApp shines. Bonnie recognises group and event requests and captures everything in one conversation: date, group size, occasion, budget and special requests. No days of back-and-forth emails, just a complete request you can act on right away. Bonnie handles it within your rules or passes it to your team with full context.

Tip: make WhatsApp the primary channel on your website and Google Business Profile, and give your email address less prominence. Requests then arrive through the channel where Bonnie qualifies them instantly, leaving your team only the ones that truly need attention.

How do I promote WhatsApp as a channel for my guests?

During onboarding you create and personalise your own WhatsApp widget for your website. It’s fully customisable to match your brand and placement. You can also add WhatsApp as a contact channel to your Google Business Profile, so guests can message you directly when they find your restaurant on Google.

Can I bring my own WhatsApp for Business profile?

Yes. During onboarding you connect WhatsApp Business through the Meta flow. It’s your choice: use the Bonnie number, or connect your own phone number and existing WhatsApp Business profile. Either way, Bonnie answers the conversations.

Is WhatsApp included in my package?

Yes. For the first 150 beta locations, WhatsApp is included at no extra charge. We want to learn together with our customers about the impact and commercial model.

Bonnie is usage-based: every Bonnie reply costs 10 credits, regardless of channel. A typical WhatsApp conversation is 6 replies, so 60 credits. For perspective: one Bonnie call minute is also 60 credits. Everything comes from the same bundle you have today, the credits are simply consumed on a different channel.

What if Bonnie can't answer a WhatsApp question?

She hands the conversation to your team with full context, or shares your contact details or a link of your choice. You decide what happens next.

Is it the same Bonnie as on the phone?

Yes. One assistant, two channels. Bonnie knows your menu, hours and preferences, and gives the same answers on WhatsApp as on the phone. All conversations and transcripts live in one place.

How does Bonnie work?

Bonnie is the AI-powered phone and WhatsApp assistant that answers calls just like a real team member would. She instantly handles routine questions, manages reservations, and connects callers to your team when needed.

Bonnie can also send WhatsApp confirmations, share links to menus, and speak every language. When a call needs to be transferred, Bonnie routes it to the right person or department based on the topic. If transfers aren’t possible, she captures all the details and sends a quick call-back request by email.

So you never miss an opportunity.

How long does setup take?

Getting started with Bonnie takes less than 30 minutes from your time. After setup, your AI assistant can potentially go live the next day. Fully trained and ready to handle your calls and you can always add more information while you’re live.

How fast does Bonnie respond on WhatsApp?

Instantly, 24/7. Outside opening hours, during peak service, or when your team is busy with guests. You never miss a request again.

How does the 7-day trial work?

Experience all of Bonnie’s features: Dive into Bonnie’s expansive capabilities during your 7-day free trial. Seamlessly integrate with your existing workflow, including popular platforms like Zenchef, TheFork, Formitable, Guestplan, MICE Operations, TableFever, Soigné, WhatsApp, Zapier and more.

Your choice at trial’s end: As your free trial nears completion, we’ll reach out to see if you’re interested in continuing. The 7-day trial also helps us understand your call volume so we can recommend the right subscription plan for your business.-

How does Bonnie comply with GDPR and ensure data privacy?

Bonnie adheres strictly to GDPR guidelines to protect your personal data. We utilise robust security measures, including encryption and secure data storage, to safeguard your information.

In line with GDPR, Bonnie offers options for direct call transfers or call-back requests for those preferring human interaction, ensuring you receive personalised service.

For detailed information on our data handling practices, please visit our Privacy Statement and Terms of Service.

If you wish to access, modify, or delete your personal data, please contact our data protection officer at privacy@bonnie.co

Additionally, Bonnie is committed to ethical AI practices, ensuring inclusivity and transparency. Bonnie always introduces herself as an AI assistant to maintain transparency. For more on our commitment to ethical practices, please view our Ethical Framework.

Answer every call. Even when you can’t.

Forward your calls and messages, test with Bonnie, and go live. Cancel anytime during your trial.

Helping businesses stay present for the moments that matter.