This summer, Bonnie answers every call.

Bonnie answer every call 24/7, takes every booking, serves every customer, no matter the time of the day.

Always picks up the phone, 24/7

Never miss a booking or sale. Bonnie picks up every call instantly, even during rush hours or when you’re closed.

Sounds like a real person

Natural conversations in 20+ languages that handle questions, modifications, and bookings just like your best teammate.

Instant WhatsApp follow-ups

Automatic booking confirmations, reminders, updates sent via WhatsApp, always keeping customers informed, and preventing no-shows.

Meet Bonnie. Your personal AI host

Forget about robotic voices, Bonnie has natural tone of voice, customisable accent and adapts to your guests needs.

Everything you need to run smoother

Smart features built specifically for restaurant operations. Easy to set up, powerful to use.

How it works

Set up Bonnie in three simple steps and go live in days, not weeks.

Share your restaurant details

Tell us your business name as listed on Google and answer a few questions.

We build your assistant

Our team customises Bonnie based on your menu, hours, and preferences.

Test, refine, and go live

Try it out, give feedback, and launch when you’re ready.

Frequently asked questions

Everything you need to know about Bonnie. And more.

Can Bonnie handle event and group booking requests?

Yes. Bonnie recognises high-value inquiries like events, large groups, or private dining requests and either handles them directly or routes them to the right person on your team with full context. Not able to pick up? Bonnie will validate the request, tell the caller that the ball is in your court and send the captured info to your events email address.

What if someone calls about a same-day booking but we're fully booked online?

Bonnie can suggest alternative times around their request. If they need that specific slot or it’s a judgment call, Bonnie transfers them to your team with full context. You stay in control when flexibility matters.

Does Bonnie work during our busiest service times?

Absolutely. That’s when Bonnie is most valuable. While your team focuses on guests onsite, Bonnie handles all incoming calls and reservations without interruption.

Can Bonnie handle questions about our menu, allergies, and dietary restrictions?

Yes. You provide the information once during setup, and Bonnie answers questions about opening hours, menu items, allergies, parking, terrace availability, and more. Consistently and instantly, when needed Bonnie will send a WhatsApp including relevant information and links.

How does Bonnie work?

Bonnie is the AI-powered phone and WhatsApp assistant that answers calls just like a real team member would. She instantly handles routine questions, manages reservations, and connects callers to your team when needed.

Bonnie can also send WhatsApp confirmations, share links to menus, and speak every language. When a call needs to be transferred, Bonnie routes it to the right person or department based on the topic. If transfers aren’t possible, she captures all the details and sends a quick call-back request by email.

So you never miss an opportunity, whether it’s a group booking or event inquiry.

How long does setup take?

Getting started with Bonnie takes less than 30 minutes from your time. After setup, your AI assistant can potentially go live the next day. Fully trained and ready to handle your calls and you can always add more information while you’re live.

What happens to my phone number?

We provide you with a new Bonnie Number to put on your website and your Google Business Profile. You can choose a regional number if required, depending on what best fits your business.

If you prefer to keep your existing number, we set up call forwarding to route all calls to Bonnie. In this case, you’ll need a second number for your restaurant to avoid an infinite loop.

Our Customer Success team guides you through setup and ensures a smooth transition.

How does Bonnie sound?

You can choose from a range of natural-sounding digital voices, tuned for warmth and clarity. Each voice is designed to sound friendly and professional, just like the perfect host. Bonnie also speaks more than 20 languages, so your callers can always be helped in their own language.

What if Bonnie can't answer the question?

If Bonnie doesn’t recognise a question, she can forward the call to your team or send a WhatsApp message with your contact details or a link of your choice. You decide what happens next.

How does the 7-day trial work?

Experience all of Bonnie’s features: Dive into Bonnie’s expansive capabilities during your 7-day free trial. Seamlessly integrate with your existing workflow, including popular platforms like Zenchef, TheFork, Formitable, Guestplan, MICE Operations, TableFever, Soigné, WhatsApp, Zapier and more.

Your choice at trial’s end: As your free trial approaches completion, we’ll touch base to see if you’re interested in continuing with a paid subscription.

How does Bonnie comply with GDPR and ensure data privacy?

Bonnie adheres strictly to GDPR guidelines to protect your personal data. We utilise robust security measures, including encryption and secure data storage, to safeguard your information.

In line with GDPR, Bonnie offers options for direct call transfers or call-back requests for those preferring human interaction, ensuring you receive personalised service.

If you wish to access, modify, or delete your personal data, please contact our data protection officer at privacy@bonnie.co

For detailed information on our data handling practices, please visit our Privacy statement.

Additionally, Bonnie is committed to ethical AI practices, ensuring inclusivity and transparency. Bonnie always introduces herself as an AI assistant to maintain transparency. For more on our commitment to ethical practices, please view our Ethical framework.

Answer every call. Even when you can’t.

Forward your calls, test with Bonnie, and go live. Cancel anytime during your trial.

Helping businesses stay present for the moments that matter.