BONNIE IS NOW AVAILABLE ON WHATSAPP
Formitable
Manage reservations by phone and WhatsApp, straight into Formitable.
Formitable is an all-in-one reservation and guest management platform for restaurants, covering online bookings, guest profiles, ticketed events, and prepayment. Now part of the Zenchef group.
Bonnie answers every call and every WhatsApp message, booking directly into Formitable so no reservation is ever missed. Your team stays focused on the guests in front of them, whilst every enquiry, whether by phone or text, is handled and confirmed automatically.
Supported features
- Create, cancel, modify reservations
- Look-up and matching of guest profiles and handle deposits
- Guest services and extras booked at the time of reservation
- Alternative time suggestions when fully booked
- WhatsApp confirmations sent to guest on your behalf
- Smart handoff to your team for last-minute booking requests
Integration details
WEBSITE
LOCATIONS OPERATED IN
- Europe globally
Explore other integrations
See what else Bonnie connects to.
WHO IS THIS FOR?
Built for restaurants using Formitable to manage reservations.
Frequently asked questions
Everything you need to know about Bonnie. And more.
How do I connect Formitable to Bonnie?
During setup, you link your Formitable account in a few clicks. In the app you configure Bonnie around your availability, party size limits, and service preferences. Most restaurants are live within a day.
Can Bonnie book directly into Formitable?
Yes. Bonnie books directly into your Formitable calendar in real time, via phone or WhatsApp. The reservation appears just as if your team had taken it manually.
Can Bonnie handle deposit-required reservations?
Yes. Bonnie handles bookings that require a deposit and sends the payment link to the guest via WhatsApp automatically. For last-minute reservations, deposits can be waived within a configurable time window.
What happens if the restaurant is fully booked, and the enquiry is for the same night?
Bonnie checks availability before confirming. If the requested slot isn’t available, it suggests alternative times. When no availability exists, Bonnie offers to transfer the caller so your team can make the call.
If you’re part of a group, Bonnie can suggest another venue and keep the revenue within the group.
Does this integration work with the free trial?
Yes. The Formitable integration is available from day one. You can test it fully before committing.