BONNIE IS NOW AVAILABLE ON WHATSAPP
The same Bonnie that answers your calls, now on WhatsApp too.
WhatsApp is the world’s most widely used messaging app, with over two billion users. It’s where your guests already are, the channel they prefer, and the one they’ll actually respond to.
Bonnie handles every inbound WhatsApp conversation 24/7, just as it handles every call. Guests can reach out, ask questions, make reservations, and get confirmation, all without a single email or phone call. The same intelligence, the same guest experience, available around the clock via tex
Supported features
- 24/7 inbound WhatsApp conversations
- Reservations, FAQs, and confirmations handled automatically
- Follow-up messages after every call
- Fully integrated with all reservation systems
- Customisable widget via Bonnie’s SDK
- List WhatsApp as a contact channel on Google
- Reduces unnecessary email back-and-forth
- Works across 20+ languages
Integration details
WEBSITE
LOCATIONS OPERATED IN
- Operates globally
Explore other integrations
See what else Bonnie connects to.
WHO IS THIS FOR?
Unlock WhatsApp as a contact channel. Powered by Bonnie, 24/7.
Whether you run a restaurant, hotel, or small business, Bonnie handles every inbound WhatsApp message so your email inbox stays clear.
Frequently asked questions
Everything you need to know about Bonnie. And more.
Can I use my own WhatsApp number or does Bonnie provide one?
Bonnie provides you with your local Bonnie number that you can use to setup WhatsApp for Business, ready to use from day one. Alternatively, you can link your existing WhatsApp Business number if you prefer to keep your current contact details.
Can Bonnie do the same on WhatsApp as it does on the phone?
Yes. Bonnie handles reservations, FAQs, confirmations, and follow-ups via WhatsApp exactly as it does by phone. Same intelligence, same experience, different channel.
Can WhatsApp replace email for guest communication?
For most inbound enquiries, yes. Bonnie handles conversations directly on WhatsApp, reducing the back-and-forth emails your team would otherwise need to manage manually.
Can I use my own branding for the WhatsApp widget and WhatsApp Business profile?
Yes. You can customise the widget using our SDK. During the WhatsApp for Business setup you can pick your name, logo, description, links etc to fully personalise your WhatsApp for Business account.
Does Bonnie handle WhatsApp messages outside office hours?
Yes. Bonnie is available 24/7 on WhatsApp, so everyone can reach out, ask questions, and make bookings at any time without anyone on your team needing to respond.
Does this work with the free trial?
Yes. WhatsApp is available from day one in the Bonnie Business subscription and up. You can test it fully before committing.
Does this work with the free trial?
Yes. WhatsApp is a great channel for group and event requests.
Bonnie captures all relevant details from the enquirer instantly and forwards a complete request summary to your team, so they have everything they need to follow up without a single back-and-forth. No opportunity missed, no information lost.