BONNIE IS NOW AVAILABLE ON WHATSAPP
The AI host that keeps your restaurant available.
Answer every call, take every booking, serve every customer, even when you’re in the kitchen or it’s 2 AM.
35% of calls go unanswered
Every missed call is a booking that goes to your competitor down the street.
€8,000+ lost monthly in missed bookings
At €50 per cover, 55 missed reservations adds up fast.
20+ daily interruptions during service
Your team can't deliver great hospitality when they're constantly answering the phone.
Built for the reality of independent restaurants
Bonnie handles calls, bookings, and customer questions 24/7, so you can focus on running your restaurant
Never miss after-hours bookings
You're off with your family, but customers still call. Bonnie answers, takes reservations and fills your tables.
Stay focused during rush hours
Friday night, packed restaurant, phones ringing. Bonnie handles all calls whilst your team stays fully focused on guests.
Serve customers in any language
Tourists call in French, German, Spanish. Bonnie switches languages instantly, books them, sends confirmation in their language.
Never miss after-hours bookings
You're off with your family, but customers still call. Bonnie answers, takes reservations, fills your calendar.
Handle the friday night or holidays rush
Packed restaurant, phones ringing non-stop. Bonnie takes calls and reservations while your team focuses on the guests in front of them.
Serve customers in any language
Tourists call in French, German, Spanish. Bonnie switches languages instantly, books them, sends confirmation in their language.
Answers questions, follows up via WhatsApp
Opening hours, allergies, parking, menus. Bonnie handles the call, then sends confirmations and details guests can reply to.
Meet Bonnie. Your personal AI host
Forget about robotic voices, Bonnie has natural tone of voice, customisable accent and adapts to your customer needs.
Everything you need to run smoother
Smart features built specifically for restaurant operations. Easy to set up, powerful to use.
Connects to your existing booking system
Connects to your booking software. No double entry, automatic sync.
Natural, conversations in 20+ languages
Natural conversations that handle any request fluently.
Instant Whatsapp follow-ups
Confirmations, menus, directions. Keeps guests informed automatically.
All your data in one place
Daily summaries show revenue captured, peak call times, conversations and more.
Greets every caller naturally and differently
Choose your tone of voice. Makes every conversation feel human.
Smart call transfers when needed
Routes urgent calls to your team with full context. Can't pick up? Bonnie logs a call-back request
How it works
Set up Bonnie in three simple steps and go live in days, not weeks.
Share your business details
We build your assistant
Our team customises Bonnie based on your tone of voice, menu, hours, and preferences.
Test, refine, and go live
Frequently asked questions
Everything you need to know about Bonnie. And more.
Can Bonnie handle event and group booking requests?
Yes. Bonnie recognises high-value inquiries like events, large groups, or private dining requests and either handles them directly or routes them to the right person on your team with full context. Not able to pick up? Bonnie will validate the request, tell the caller that the ball is in your court and send the captured info to your events email address.
What if someone calls about a same-day booking but we're fully booked online?
Bonnie can suggest alternative times around their request. If they need that specific slot or it’s a judgment call, Bonnie transfers them to your team with full context. You stay in control when flexibility matters.
Does Bonnie work during our busiest service times?
Absolutely. That’s when Bonnie is most valuable. While your team focuses on guests onsite, Bonnie handles all incoming calls and reservations without interruption.
Can Bonnie handle questions about our menu, allergies, and dietary restrictions?
Yes. You provide the information once during setup, and Bonnie answers questions about opening hours, menu items, allergies, parking, terrace availability, and more. Consistently and instantly, when needed Bonnie will send a WhatsApp including relevant information and links.
How does Bonnie work?
Bonnie is the AI-powered phone and WhatsApp assistant that answers calls just like a real team member would. She instantly handles routine questions, manages reservations, and connects callers to your team when needed.
Bonnie can also send WhatsApp confirmations, share links to menus, and speak every language. When a call needs to be transferred, Bonnie routes it to the right person or department based on the topic. If transfers aren’t possible, she captures all the details and sends a quick call-back request by email.
So you never miss an opportunity, whether it’s a group booking or event inquiry.
How long does setup take?
Getting started with Bonnie takes less than 30 minutes from your time. After setup, your AI assistant can potentially go live the next day. Fully trained and ready to handle your calls and you can always add more information while you’re live.
What happens to my phone number?
We provide you with a new Bonnie Number to put on your website and your Google Business Profile. You can choose a regional number if required, depending on what best fits your business.
If you prefer to keep your existing number, we set up call forwarding to route all calls to Bonnie. In this case, you’ll need a second number for your restaurant to avoid an infinite loop.
Our Customer Success team guides you through setup and ensures a smooth transition.
How does Bonnie sound?
You can choose from a range of natural-sounding digital voices, tuned for warmth and clarity. Each voice is designed to sound friendly and professional, just like the perfect host. Bonnie also speaks more than 20 languages, so your callers can always be helped in their own language.
What if Bonnie can't answer the question?
If Bonnie doesn’t recognise a question, she can forward the call to your team or send a WhatsApp message with your contact details or a link of your choice. You decide what happens next.
How does the 7-day trial work?
Experience all of Bonnie’s features: Dive into Bonnie’s expansive capabilities during your 7-day free trial. Seamlessly integrate with your existing workflow, including popular platforms like Zenchef, TheFork, Formitable, Guestplan, MICE Operations, TableFever, Soigné, WhatsApp, Zapier and more.
Your choice at trial’s end: As your free trial approaches completion, we’ll touch base to see if you’re interested in continuing with a paid subscription.
How does Bonnie comply with GDPR and ensure data privacy?
Bonnie adheres strictly to GDPR guidelines to protect your personal data. We utilise robust security measures, including encryption and secure data storage, to safeguard your information.
In line with GDPR, Bonnie offers options for direct call transfers or call-back requests for those preferring human interaction, ensuring you receive personalised service.
If you wish to access, modify, or delete your personal data, please contact our data protection officer at privacy@bonnie.co
For detailed information on our data handling practices, please visit our Privacy statement.
Additionally, Bonnie is committed to ethical AI practices, ensuring inclusivity and transparency. Bonnie always introduces herself as an AI assistant to maintain transparency. For more on our commitment to ethical practices, please view our Ethical framework.