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Bonnie answers calls. Your team delivers hospitality.

Answer every call 24/7, handle bookings and requests while your team focuses on guests in-house.

Try Bonnie for free
Get a call from Bonnie
Two guests smiling at a hotel front desk during check-in, illustrating a smooth and personal reception experience made possible when Bonnie handles incoming calls.
A smiling hotel receptionist handing a key card to a guest at the front desk, with a friendly dog resting its paws on the counter, illustrating a warm and personal hotel welcome made possible when Bonnie handles incoming calls.
An aerial view of a busy hotel lobby with guests queuing at the front desk, illustrating the check-in pressure Bonnie relieves by handling incoming calls so reception staff can focus on guests in person.

35% of hotel calls go unanswered

Every missed call is a lost booking. Bonnie answers 24/7 in 20+ languages.

1.2 million staff shortage in Europe

Front desk can't handle check-ins and phone calls simultaneously without dropping quality.

Front desk drives 40% of satisfaction

Answering calls during check-in slows service and frustrates waiting guests at desk.

Handle calls without pulling staff from the desk

Bonnie handles calls 24/7, sends booking links, manages restaurant reservations. Your team focuses on guests in front of them.

Keep check-in moving during rush hours

3 PM check-in, lobby packed, phones ringing. Bonnie handles calls while your team checks guests in.

24/7 coverage without night staff

Guests call at midnight about early check-in or bookings. Bonnie answers, sends booking links via WhatsApp.

Answers everything, in any language

WiFi, breakfast, parking, restaurant reservations, meeting spaces. Bonnie handles it all via phone and WhatsApp in 20+ languages.

Nothing falls through the cracks

Bonnie tries to transfer complex requests. Team unavailable? Full details logged and emailed for follow-up.

Try Bonnie for free
Busy Hotel Lobby With Guests at Front Desk While Bonnie AI Assistant Manages Incoming Calls
Bonnie AI Assistant Welcoming Hotel Guests on the Phone Whilst Staff Focus on In-Person Check-In
A Bonnie voice selection card for "Ava", a warm and friendly female voice available in English, German, Spanish, Dutch, Mandarin, French, Arabic and more, illustrating the customisable multilingual voice options available to hotel clients.
A Bonnie incoming event enquiry card showing guest Thomas S. with details of an incoming call about planning a wedding in 8 months for 8 people on November 6th, set against a hotel lobby background, illustrating how Bonnie captures and logs high-value event enquiries for the team.

Keep check-in moving during rush hours

3 PM check-in, lobby packed, phones ringing. Bonnie handles calls while your team checks guests in.

A family being welcomed at a hotel by a smiling staff member, with a Bonnie call overlay reading "Bonnie on the line — Hi, welcome to Grand Hotel. You're speaking with Bonnie, how can I help?", illustrating how Bonnie answers incoming hotel calls whilst the team stays focused on guests in person.

24/7 coverage without night staff

Guests call at midnight about early check-in or bookings. Bonnie answers, sends booking links via WhatsApp.

Bonnie AI Assistant Answering Incoming Hotel Call Whilst Front Desk Team Welcomes Guests in Person

Answers everything, in any language

WiFi, breakfast, parking, restaurant reservations, meeting spaces. Bonnie handles it all via phone and WhatsApp in 20+ languages.

A Bonnie voice selection card for "Ava", a warm and friendly female voice available in English, German, Mandarin and 17 more languages, illustrating the customisable voice options available to hotel clients.

Nothing falls through the cracks

Bonnie tries to transfer complex requests. Team unavailable? Full details logged and emailed for follow-up.

A Bonnie incoming event enquiry card for guest Thomas S. showing a November 6th booking for 8 guests with a note about planning a wedding in 8 months, illustrating how Bonnie captures and logs high-value event enquiries for the hotel team to follow up.
Learn more

Meet Bonnie. Your personal AI host

Forget about robotic voices, Bonnie has natural tone of voice, customisable accent and adapts to your customer needs.

Meet Bonnie EN

Everything you need to run smoother

Smart features built specifically for restaurant operations. Easy to set up, powerful to use.

Get Bonnie
A grid of six reservation system integration icons including Zenchef, TheFork, Formitable and other booking platforms, illustrating the tools Bonnie connects with for restaurant operations.

Connects to your existing booking system

Connects to your booking software. No double entry, automatic sync.

A Bonnie language selection dropdown showing English selected at the top, with Arabic, Dutch, French, German and Mandarin listed as options, illustrating Bonnie's multilingual capabilities across 35 languages.

Natural, conversations in 20+ languages

Natural conversations that handle any request fluently.

A woman smiling at her phone outdoors with a Bonnie WhatsApp conversation overlay showing a personalised reservation confirmation message reading "Hi Laura, your reservation is confirmed this at 7pm. Looking forward to see you!", illustrating Bonnie's automated and personal guest follow-up via WhatsApp.

Instant Whatsapp follow-ups

Confirmations, menus, directions. Keeps guests informed automatically.

The Bonnie dashboard showing 845 total calls handled, 314 reservations made, and €25,450 revenue this month, with integration logos for Zenchef, Formitable, Zapier and others, and a bar chart showing monthly growth, illustrating the complete visibility Bonnie provides.

All your data in one place

Daily summaries show revenue captured, peak call times, conversations and more.

A Bonnie dynamic greeting settings card showing tone options including Direct, Warm, Informal and Formal, with a sample greeting reading "Hello, this is Bonnie from French Café. How can I help you?", illustrating how businesses can customise Bonnie's voice and tone.

Greets every caller naturally and differently

Choose your tone of voice. Makes every conversation feel human.

A Bonnie call transfer notification reading "Transferring call — Guest enquiring about their planned event next week", illustrating how Bonnie passes calls to the right team member with full context.

Smart call transfers when needed

Routes urgent calls to your team with full context. Can't pick up? Bonnie logs a call-back request

How it works

Set up Bonnie in three simple steps and go live in days, not weeks.

A Bonnie search interface showing results for "Polly G", displaying multiple business locations including Polly Goudvisch and Polly Gammel Kongevek, illustrating Bonnie's multi-location management capabilities for restaurant groups.
1

Share your business details

Tell us your business name as listed on Google and answer a few questions.
A Bonnie voice selection card for "Ava", a warm and friendly female voice described as lively and upbeat, available in Dutch, English, Mandarin and 8 more languages, illustrating Bonnie's customisable multilingual voice options.
2

We build your assistant

Our team customises Bonnie based on your tone of voice, menu, hours, and preferences.

A woman smiling whilst reading a message on her phone in a relaxed café setting, illustrating a guest receiving a personalised WhatsApp follow-up from Bonnie after making a reservation.
3

Test, refine, and go live

Try it out, give feedback, and launch when you’re ready.
Bonnie handles our calls professionally and has taken a huge workload off our hands. The system is efficient, easy to use, and lets our team focus on what matters: our guests.
Ron BlaauwChef & Owner at Ron Gastrobar
Ron Blaauw
Bonnie improved our availability and helped with staff shortages. It handles guest conversations and is integrated with our booking system. We’re less distracted and can focus more on our guests.
Bernou van der EntManaging Director at Republiek Bloemendaal
Bernou van der Ent
Bonnie has helped us achieve 100% call response during busy service and after hours. Conversion is very high, and we're capturing group enquiries we used to miss. Overall, we're very satisfied.
Wes SchreutelkampOwner at Feast Family
Wes Schreutelkamp

Frequently asked questions

Everything you need to know about Bonnie. And more.

Can I decide when Bonnie picks up versus when my team picks up first?
Yes. You control the answering schedule. Bonnie can answer immediately, or ring your team first and only pick up if no one’s available. Best practice: let your team answer first during opening hours, Bonnie picks up when they can’t. Outside hours, Bonnie answers directly. You decide what works best for your operation.
Yes. Bonnie is one voice for your entire property – rooms, restaurant reservations, meeting space enquiries, spa bookings, etc. For restaurant bookings, she integrates with major reservation systems (Zenchef, TheFork, Formitable, etc.). Guests get complete service in one call.
Bonnie collects room enquiry details and sends your hotel booking link via WhatsApp so guests can book themselves. She can also transfer complex requests to your front desk with full context.
Yes. Bonnie answers 24/7, collects enquiry details, sends booking links, and logs everything for your team to follow up. No more voicemail or missed opportunities outside office hours.
Bonnie tries to transfer the call to your front desk with full context. If your team is unavailable, she logs every detail and emails a callback request so you can follow up with complete information.

Bonnie is the AI-powered phone and WhatsApp assistant that answers calls just like a real team member would. She instantly handles routine questions, manages reservations, and connects callers to your team when needed.

Bonnie can also send WhatsApp confirmations, share links to menus, and speak every language. When a call needs to be transferred, Bonnie routes it to the right person or department based on the topic. If transfers aren’t possible, she captures all the details and sends a quick call-back request by email.

So you never miss an opportunity, whether it’s a group booking or event inquiry.

Getting started with Bonnie takes less than 30 minutes from your time. After setup, your AI assistant can potentially go live the next day. Fully trained and ready to handle your calls and you can always add more information while you’re live.

We provide you with a new Bonnie Number to put on your website and your Google Business Profile. You can choose a regional number if required, depending on what best fits your business.

If you prefer to keep your existing number, we can set up call forwarding so all calls are routed to Bonnie without any disruption. Our Customer Success team will guide you through the setup and ensure a smooth transition.

You can choose from a range of natural-sounding digital voices, tuned for warmth and clarity. Each voice is designed to sound friendly and professional, just like the perfect host. Bonnie also speaks more than 20 languages, so your callers can always be helped in their own language.

If Bonnie doesn’t recognise a question, she can forward the call to your team or send a WhatsApp message with your contact details or a link of your choice. You decide what happens next.

Experience all of Bonnie’s features: Dive into Bonnie’s expansive capabilities during your 7-day free trial. Seamlessly integrate with your existing workflow, including popular platforms like Zenchef, TheFork, Formitable, Guestplan, MICE Operations, TableFever, Soigné, WhatsApp, Zapier and more.

Your choice at trial’s end: As your free trial approaches completion, we’ll touch base to see if you’re interested in continuing with a paid subscription.
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Bonnie adheres strictly to GDPR guidelines to protect your personal data. We utilise robust security measures, including encryption and secure data storage, to safeguard your information.

In line with GDPR, Bonnie offers options for direct call transfers or call-back requests for those preferring human interaction, ensuring you receive personalised service.

If you wish to access, modify, or delete your personal data, please contact our data protection officer at privacy@bonnie.co

For detailed information on our data handling practices, please visit our Privacy Policy.

Additionally, Bonnie is committed to ethical AI practices, ensuring inclusivity and transparency. Bonnie always introduces herself as an AI assistant to maintain transparency. For more on our commitment to ethical practices, please view our Ethical Framework.