BONNIE IS NOW AVAILABLE ON WHATSAPP
Your maître stays with guests. Bonnie handles the phone.
15+ times service interrupted per shift
Every phone call pulls your maître from the table. The guest experience suffers.
€8,000+ in reservations lost after hours
Most calls come outside your limited opening hours. Voicemail loses reservations.
37% of guests still call to book
Dietary restrictions, wine pairings, and special requests need conversation, not forms.
Excellence from first call to final course
Bonnie handles reservations, captures guest preferences, and delivers the same warmth and care your guests receive at the table.
Your maître answers first, Bonnie backs up
Your team answers when available. When they're busy, Bonnie handles it. After hours, Bonnie picks up directly. Nothing interrupts service, nothing gets missed.
Capture every after-hours reservation
Guests call at midnight. Bonnie answers, takes reservations, sends payment links. Wake up to confirmed deposits.
Log every detail and revenue opportunity
Dietary restrictions, anniversary celebrations, wine pairing interest. Bonnie logs it all and flags upsells. Your team starts service fully prepared.
Your maître d' answers first, Bonnie backs up
Your team answers when available. When they're busy, Bonnie handles it. After hours, Bonnie picks up directly. Nothing interrupts service, nothing gets missed.
Capture every after-hours reservation
Guests call at midnight. Bonnie answers, takes reservations, sends payment links. Wake up to confirmed deposits.
Log every detail and revenue opportunity
Dietary restrictions, anniversary celebrations, wine pairing interest. Bonnie logs it all and flags upsells. Your team starts service fully prepared.
Serve international guests in their language
A guest calls in Mandarin about your tasting menu. Bonnie switches instantly, explains each course, confirms the reservation. Flawless hospitality in 20+ languages.
Meet Bonnie. Your personal AI host
Forget about robotic voices, Bonnie has natural tone of voice, customisable accent and adapts to your customer needs.
Everything you need to run smoother
Smart features built specifically for restaurant operations. Easy to set up, powerful to use.
Connects to your existing booking system
Connects to your booking software. No double entry, automatic sync.
Natural, conversations in 20+ languages
Natural conversations that handle any request fluently.
Instant Whatsapp follow-ups
Confirmations, menus, directions. Keeps guests informed automatically.
All your data in one place
Daily summaries show revenue captured, peak call times, conversations and more.
Greets every caller naturally and differently
Choose your tone of voice. Makes every conversation feel human.
Smart call transfers when needed
Routes urgent calls to your team with full context. Can't pick up? Bonnie logs a call-back request
How it works
Set up Bonnie in three simple steps and go live in days, not weeks.
Share your business details
We build your assistant
Our team customises Bonnie based on your tone of voice, menu, hours, and preferences.
Test, refine, and go live
Frequently asked questions
Everything you need to know about Bonnie. And more.
Can I decide when Bonnie picks up versus when my team picks up first?
Yes. You control the answering schedule. Bonnie can answer immediately, or ring your team first and only pick up if no one’s available.
Best practice for fine dining: let your team answer first during opening hours, Bonnie picks up when they can’t. Outside hours, Bonnie answers directly. You decide what works best for your operation.
Can Bonnie handle upsells like wine pairings or premium experiences?
Yes. Bonnie can suggest wine pairings, chef’s table experiences, or other premium options once the reservation is made. All based on what you offer in your reservation system or restaurant. You configure what to offer and when.
Can Bonnie work with booking options and deposits?
Yes. Bonnie creates an option in your reservation system and sends a WhatsApp with the payment link. Multiple automated WhatsApp reminders go out before the option expires. Ensuring deposits get paid and tables don’t sit empty.
How does Bonnie handle complex dietary restrictions and allergies?
If you require, Bonnie proactively captures detailed dietary requirements during the reservation and logs them in your system as a comment. Your kitchen team gets complete information before service. No surprises, no back-and-forth during prep.
Can Bonnie manage VIP guest preferences and special requests?
Yes. Bonnie recognises returning guests, references their preferences, and handles special requests (anniversary celebrations, specific table requests, dietary needs). Everything is logged for your team to deliver a personalised experience.
How does Bonnie work?
Bonnie is the AI-powered phone and WhatsApp assistant that answers calls just like a real team member would. She instantly handles routine questions, manages reservations, and connects callers to your team when needed.
Bonnie can also send WhatsApp confirmations, share links to menus, and speak every language. When a call needs to be transferred, Bonnie routes it to the right person or department based on the topic. If transfers aren’t possible, she captures all the details and sends a quick call-back request by email.
So you never miss an opportunity, whether it’s a group booking or event inquiry.
How long does setup take?
Getting started with Bonnie takes less than 30 minutes from your time. After setup, your AI assistant can potentially go live the next day. Fully trained and ready to handle your calls and you can always add more information while you’re live.
What happens to my phone number?
We provide you with a new Bonnie Number to put on your website and your Google Business Profile. You can choose a regional number if required, depending on what best fits your business.
If you prefer to keep your existing number, we can set up call forwarding so all calls are routed to Bonnie without any disruption. Our Customer Success team will guide you through the setup and ensure a smooth transition.
How does Bonnie sound?
You can choose from a range of natural-sounding digital voices, tuned for warmth and clarity. Each voice is designed to sound friendly and professional, just like the perfect host. Bonnie also speaks more than 20 languages, so your callers can always be helped in their own language.
What if Bonnie can't answer the question?
If Bonnie doesn’t recognise a question, she can forward the call to your team or send a WhatsApp message with your contact details or a link of your choice. You decide what happens next.
How does the 7-day trial work?
Experience all of Bonnie’s features: Dive into Bonnie’s expansive capabilities during your 7-day free trial. Seamlessly integrate with your existing workflow, including popular platforms like Zenchef, TheFork, Formitable, Guestplan, MICE Operations, TableFever, GoTable, Soigné, WhatsApp, Zapier and more.
Your choice at trial’s end: As your free trial approaches completion, we’ll touch base to see if you’re interested in continuing with a paid subscription.
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How does Bonnie comply with GDPR and ensure data privacy?
Bonnie adheres strictly to GDPR guidelines to protect your personal data. We utilise robust security measures, including encryption and secure data storage, to safeguard your information.
In line with GDPR, Bonnie offers options for direct call transfers or call-back requests for those preferring human interaction, ensuring you receive personalised service.
If you wish to access, modify, or delete your personal data, please contact our data protection officer at privacy@bonnie.co
For detailed information on our data handling practices, please visit our Privacy Statement.
Additionally, Bonnie is committed to ethical AI practices, ensuring inclusivity and transparency. Bonnie always introduces herself as an AI assistant to maintain transparency. For more on our commitment to ethical practices, please view our Ethical Framework.