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Republiek Bloemendaal sits along the Dutch coast, where a beach walk usually ends with a table there. A refreshed interior and a menu built on natural ingredients keep people coming back, whatever time of day they arrive.
On the coast at Bloemendaal, Republiek serves breakfast through dinner with a view of the sea, a wine list built with the same care as the food, and a kitchen that, in chef Gerrit Marcus’s words, refuses to cook like a typical beach spot.
Abierto los siete días de la semana, de 9:00 a 22:00, este animado restaurante suele estar siempre lleno. Esto planteaba retos únicos a la hora de gestionar las reservas y las consultas telefónicas. Para hacer frente a estos retos, Republiek Bloemendaal se asoció con Bonnie.
En una conversación reciente con Bernou van der Ent (Director General), exploramos cómo Bonnie ha mejorado sus operaciones y la experiencia general de los huéspedes.
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The primary challenges were clear: “With our restaurant being open all week from morning till late at night, and always being full, we had little time to answer phone calls or handle reservations effectively,” says Bernou van der Ent, Managing Director. “This often led to missed calls and frustrated guests. Like many in the industry, we’ve also faced staff shortages, which made it even harder to manage these tasks.”
¿Por qué Bonnie?
“Bonnie offered a real solution for our issues,” Bernou says. “The system ensures our phone is always answered, and all frequently asked questions are addressed promptly. She helps us fight staff shortages by handling routine calls, and increases our availability, something our guests had complained about before. That lets our team focus more on the guests on-site.”
The change was immediate. “From day one, we didn’t have a constantly ringing phone anymore, and when it does ring, we know to answer it. That alone has been a huge relief for our team.”
How did Bonnie help?
La introducción de Bonnie AI también ha cambiado la forma en que el equipo de Republiek Bloemendaal funciona. “Ahora nuestro equipo puede centrarse por completo en sus funciones, tanto en el turno de día como en el de noche, sin la distracción de las llamadas telefónicas sin contestar. Esto ha mejorado nuestra eficiencia general y la calidad del servicio”.”
Una de las ventajas más importantes de Bonnie ha sido su contribución a la resolución de la escasez de personal.
"By handling routine calls and reservations, Bonnie has effectively reduced the workload on our staff. This means we need fewer people dedicated to answering phones, allowing us to allocate our limited staff resources more effectively on the floor.”
Bernou van der Ent
Managing Director | Republiek Bloemendaal
Guest reactions to Bonnie have also been positive. “Most of our guests appreciate the efficiency and convenience that Bonnie provides. While some older guests are still getting used to ‘that automatic computer,’ the majority have embraced the improvement in our service.”
