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Whether you’re curious about Bonnie, need assistance, or just want to say hi, we’re here for you. Drop us a message using the form, or reach us directly via the options below.

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Frequently asked questions

Everything you need to know about Bonnie. And more.

How does the 7-day free trial work?

Experience all of Bonnie’s features: Dive into Bonnie’s expansive capabilities during your 7-Day free trial. Seamlessly integrate with your existing workflow, including popular platforms like Zenchef, TheFork, Formitable, Guestplan, MICE Operations, TableFever, Soigné, WhatsApp, Zapier and more..

Your choice at trial’s end: As your free trial approaches completion, we’ll touch base to see if you’re interested in continuing with a paid subscription.

How long does set up take?

Getting started with Bonnie takes less than 30 minutes from your time.

After setup, your AI assistant can potentially go live the next day. Fully trained and ready to handle your calls and you can always add more information while you’re live.

How does Bonnie work?

Bonnie is the AI-powered phone and WhatsApp assistant that answers calls just like a real team member would.

She instantly handles routine questions, manages reservations, and connects callers to your team when needed. Bonnie can also send WhatsApp confirmations, share links to menus, and speak every language.

When a call needs to be transferred, Bonnie routes it to the right person or department based on the topic. If transfers aren’t possible, she captures all the details and sends a quick callback request by email.

So you never miss an opportunity, whether it’s a group booking or event enquiry.

What happens to my phone number

We provide you with a new Bonnie Number to put on your website and your Google Business Profile. You can choose a regional number if required, depending on what best fits your business.

If you prefer to keep your existing number, we set up call forwarding to route all calls to Bonnie. In this case, you’ll need a second number for your restaurant to avoid an infinite loop.

Our Customer Success team guides you through setup and ensures a smooth transition.

How does Bonnie sound?

You can choose from a range of natural-sounding digital voices, tuned for warmth and clarity. Each voice is designed to sound friendly and professional, just like the perfect host. Bonnie also speaks more than 20+ languages, so your callers can always be helped in their own language.

How does Bonnie support partnership opportunities?

At Bonnie, we understand the unique needs of distributors and resellers like you. That’s why we’ve tailored our platform to seamlessly support both reselling and referral strategies. We’re firm advocates for collaborative partnership sales strategies and are excited about exploring potential partnership opportunities with you.

Eager to dive into what a partnership with Bonnie can offer? We’re just as eager to discuss the possibilities with you. Simply click here, and we’ll arrange an introductory call to get things rolling. Your journey towards a fruitful partnership begins here!

How does Bonnie comply with GDPR and ensure data privacy?

Bonnie adheres strictly to GDPR guidelines to protect your personal data. We utilise robust security measures, including encryption and secure data storage, to safeguard your information.

In line with GDPR, Bonnie offers options for direct call transfers or call-back requests for those preferring human interaction, ensuring you receive personalised service.

If you wish to access, modify, or delete your personal data, please contact our data protection officer at privacy@bonnie.co

For detailed information on our data handling practices, please visit our Privacy statement.

Additionally, Bonnie is committed to ethical AI practices, ensuring inclusivity and transparency. Bonnie always introduces herself as an AI assistant to maintain transparency. For more on our commitment to ethical practices, please view our Ethical framework.

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